【PS4】No sound from BGM, sound effects, or voice audio

When audio does not play during gameplay, the situation may be related to your PlayStation console's settings or connected devices.

Please try the following steps in order.

1. Confirm the in-game volume setting
   If the in-game settings include an option such as "Audio Volume", ensure that the sound is not muted, and increase the volume.

    

2. Reconnect the cable between the TV and console (e.g., HDMI cable)
   Unplug the cable and plug it back in securely. If possible, try using a different cable to see if the issue persists.

    

3. Confirm Audio Output settings (Audio Format)
   On the PS4 Home screen, select "Settings" > "Sound and Screen" > "Audio Output Settings."
   If the "Audio Format (Priority)" is set to anything other than "Linear PCM," change it to "Linear PCM."

   Note: If you are using a different type of cable, please adjust accordingly.

    

4. Confirm Audio Output settings (Primary Output Port)
   On the PS4 Home screen, select "Settings" > "Sound and Screen" > "Audio Output Settings." 
   If the "Primary Output Port" is set to "DIGITAL OUT (OPTICAL)," select "HDMI."

   Note: If you are using a different type of cable, please adjust accordingly.

    

5. Connect the console directly to the TV or monitor
   If you are using an HDMI converter or HDMI selector, try connecting the console directly to the TV or monitor to see if you can hear the sound.