Confirming System Requirements
If your PC specifications do not meet the system requirements for this game, the game may fail to start or may not function properly.
First, please use the "KOEITECMO SYSTEM VIEWER" tool to check your PC’s specifications, such as the processor (CPU) and graphics card, to confirm that they meet the system requirements.
- Confirm your PC environment using "KOEITECMO SYSTEM VIEWER."
- Confirm System Requirements for "Atelier Yumia: The Alchemist of Memories & the Envisioned Land." (You will be directed to the Steam Store.)
Troubleshooting
If the issue occurs even though your system meets the requirements, please try the following steps.
Note: Please be aware that any changes to your hardware or peripheral settings, including driver updates, are performed at your own risk.
1. Verify integrity of game files on Steam.
From Steam Library, right-click the game title, select "Properties" > "Installed Files", and click "Verify Integrity of Game Files" to execute it.
2. If your system has multiple GPUs (using both an integrated GPU and a graphics card, or multiple graphics cards), try changing the display’s graphics settings.
Following the steps below may enable you to use the higher-performance GPU, which could improve the situation.
Note: If any of the options below are not shown, you may skip those steps.
Right-click on the desktop, then select "Display settings" from the menu.
Scroll to the bottom of the Display panel, then select "Graphics settings."
Under "Choose an app to set preference," select "Classic app."
Click the "Browse" button.
Select the game executable file (.exe) in the game installation folder, then click "Add."
Select the added game icon and click "Options."
Select "High performance" and click "Save."
3. Download "DirectX End-User Runtime" program from Microsoft's website and update it.
■ DirectX End-User Runtime Web Installer:
https://www.microsoft.com/en-us/download/details.aspx?id=35
For details on how to download and update it, please contact Microsoft or your hardware manufacturer.
If the issue persists, please also download the file "directx_Jun2010_redist.exe" from the following website and install it.
■ DirectX End-User Runtimes (June 2010):
https://www.microsoft.com/en-us/download/details.aspx?id=8109
4. Change Launch Settings.
In the "Launch Settings" on the game's startup screen, lower the settings for each item. This is expected to reduce the load on your PC.
5. Update, roll back, or reinstall your video card drivers.
Download and install the latest drivers compatible with your PC’s video card from your hardware manufacturer’s website. Also, try updating your sound card drivers.
* The latest versions may be available on your board or chip manufacturer’s websites.
* Please also try rolling back or reinstalling the drivers.
* The latest driver for your chip is available from each manufacturer's website:
Intel: https://www.intel.com/content/www/us/en/products/overview.html
NVIDIA: https://www.nvidia.com/en-us/home.html
AMD: https://www.amd.com/en
6. Reinstall Windows Media Player.
Go to Windows "Settings" > "Apps" > "Apps & features" and click "Optional features."
From the list, select "Windows Media Player" and click "Uninstall."
After uninstalling it, click "Add a feature", select "Windows Media Player" in the list, and click "Install."
7. Reduce the number of resident applications (software) as much as possible.
Make sure that no background activities such as Windows Update or security software updates are in progress.
Note: Resident applications refer to software listed under "Background processes" in the Task Manager.
8. Disable your security software temporarily or set this game as "exception (exclusion)" in the security software.
For instructions on how to disable your security software or configure "exception (exclusion)" settings, please contact the software manufacturer or retailer.
9. Reinstall the game.