CONTACT FORM

・If you have not checked the FAQ, please search for your problem once.
　FAQ

・This support page is for inquiries about PC games and home video games.

・We will reply in the language of your inquiry (limited to English, French, Italian, German, Spanish, Portuguese, Polish, Russian, and Chinese).

・Please note that our answers in French, Italian, German, Spanish, Portuguese, Polish, Russian, and Chinese will be machine-translated.

・Your input will be used to provide support information and improve the quality of our products and services.

・We may take some time to respond or be unable to respond to your inquiry, depending on the content.

・We do not respond to comments, requests, or opinions.

・Any responses from our company are intended solely for your personal use.
　Please refrain from diversion or secondary use of our response in whole or part, as well as using it for other purposes.

・For the following titles, please contact the publisher "Nintendo of America" or "Nintendo of Europe" since they handle customer support.

　Hyrule Warriors series
　Fire Emblem Warriors Series
　Fire Emblem Three Houses
　MARVEL ULTIMATE ALLIANCE 3 The Black Order

　Nintendo support sites:
　https://en-americas-support.nintendo.com/app/region/f/1

・For the following title, please contact the publisher "SQUARE ENIX" since they handle customer support.

　STRANGER OF PARADISE FINAL FANTASY ORIGIN

　SQUARE ENIX support sites:
　https://support.na.square-enix.com/


・For the PS4 and PS5 versions of the following titles, please contact the publisher "Sony Interactive Entertainment" since they handle customer support.

　Nioh: Complete Edition
　Nioh Remastered The Complete Edition
　Nioh 2 The Complete Edition
　Nioh 2 Remastered The Complete Edition
　Rise of the Ronin

　Sony Interactive Entertainment support sites:
　https://www.playstation.com/support/

　
　
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・ Please input your PC's information (CPU/OS/Graphics card/DirectX Version/Memory size/HDD Free Space) ・ If you need help in finding your system's specs, we have provided a free tool to assist you. Please download and run [[a href="https://www.gamecity.ne.jp/products/ktsv/en/" target="_blank"]]KOEI TECMO SYSTEM VIEWER[[/a]] and paste the results into the above field.

Please tick here to acknowledge that you have read and understood our [[a href="https://www.koeitecmoeurope.com/privacy-policy-2/" target="_blank"]]privacy statement[[/a]]. Data controller KOEI TECMO GAMES CO., LTD. 4-3-6, Minatomirai, Nishi-ku, Yokohama, Kanagawa, 220-8503 Japan Your input items will be used to provide support information and improve the quality of our products and services. You have a right to access, remove or correct Information.

e.g. Game won't launch

Please describe in as much detail as possible about the situation and how it occurred.

Add file or drop files here